Many beauty bloggers publicized today's start of an online Sephora Friends & Family sale, with a 20% discount, running through November 2. I mentioned it earlier today in my Ultraflesh feature, and I tweeted it.
Mid-afternoon, I started reading about a scam involving the offer code and the site for obtaining it. I also heard that Sephora's Web site had "crashed." Because I had placed a large order this morning, I called Sephora Customer Service to find out the "real deal." Here it is.
This Friends & Family sale was not intended for V.I.B.'s, Beauty Insiders, or large categories of customers. It was intended to be a sale for "real" friends of Sephora employees, and somehow each employee was given codes or the link to distribute to a limited number of friends. I did not ask about the method they used for doing that; it was not a concern for me. I was interested in knowing if someone had stolen my e-mail address or credit card information, as was suggested on Twitter.
The lovely gal with whom I spoke gave me the scoop on the sale and what had been intended, and she assured me that my e-mail and credit card information were safe. She said my order would probably go through and be shipped, but cautioned that it was possible it would be cancelled. She also acknowledged that today's traffic had slowed the company's system, but not crashed it.
I wanted to share this information with you. Even with the mega-dollars I spend each year at Sephora, I don't always receive sale information in a timely manner, so it didn't seem unusual to me that I hadn't received a notice from Sephora about this particular sale.
If I were you, and I wanted that discount, I would trust that it's safe and try to place an order. Since it's a one-time-use code, I can't try again to test it and report whether the link and code still work. Sephora is aware that it was "leaked."
Hope this information helps clear up some of the confusion.
Logo courtesy of Sephora